Pastel Store

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faq

FAQ

faq

Frequently Asked Questions

FAQ
shop Hijab and scarves

Ordering related Q&As

You can order through the website directly or you can contact one our customer service agents throufh our social media platforms (Facebook, Instagram, TikTok or Snapchat) and they will happily assist you to find you the best style you are looking for, answer all your questions and assist you in completing your order.

We accept all payment methodologies. You could by:

  • Cash on delivery (COD)
  • Credit (local and international cards):
  • Local Debit
  • Apple Pay & Google Pay
  • AMEX

We offer express shipment as a same day delivery for all orders done before 8 PM. If you place an order after 8 P.M, we will deliver it within 24 hours.

Currently no, we are working on enabling this feature in the very near future.

We at Pastel are committed to ensuring that our customers are satisfied with their purchase. If for any reason you are not completely satisfied with your order, we offer hassle-free returns for your convenience. 

Please contact our customer service agents to complete your exchange/return; bear in mind the following:

Scarves

  • Scarves may be returned or replaced within 3 days from the date of purchase.
  • To process a return or exchange, you must present the original invoice.
  • The item must be in its original condition to qualify for a return or exchange.

Hijab Accessories

  • We regret to inform you that, for hygienic reasons, hijab accessories and supplements cannot be returned or exchanged under any circumstances.

Sale Items

  • During sale periods, we offer exchanges within 3 days of purchase.
  • Please note that refunds are not available for sale items.

Yes, we are happily serving you on all our channels 😊

Yes, you can check our special gift-wrapping options on the below link:

Also, you can personalize the gift box with name to make it more special for you.

Yes, you can buy one of our gift cards to give to your beloved ones. You can order it from the link below

We offer a wide range of modest fashion wear with Khaliji Grace. At Pastel, we offer a curated collection of clothing and accessories that seamlessly blend cultural heritage with modern elegance, ensuring you stand out with grace. We currently offer three main categories Scarves (Hijab), Hijab accessories & accessories. You can check them all out from the below link:

Pastel store

We take immense pride in the craftsmanship behind our pastel products. Quality is at the core of our production process. We source the finest fabrics from all over the world that best match each piece, from cotton, chiffon, crepe chiffon, silk & others. Our artisans pay meticulous attention to every detail during the crafting process. From the stitching of seams to the placement of embellishments, we leave no stone unturned to achieve perfection.

Our products are designed in strict compliance with Qatar’s cultural and modesty standards. We prioritize longer hemlines, higher necklines, and comfortable, breathable fabrics to ensure our collections align with local expectations. Our designs are rooted in respect for Qatar’s rich cultural heritage, and we collaborate with local experts to ensure our offerings reflect these values.

Our products are carefully crafted to be suitable for the diverse climates of Qatar and the broader GCC area. We understand the varying weather conditions, from hot summers to milder winters, and select materials that are breathable and comfortable year-round. This ensures that our customers can comfortably wear our products in a range of climates while still enjoying style and modesty.

In GCC climate, we recommend the following clothing care and maintenance guidelines for our products:

  1. Washing Instructions:

Hand washing or using a gentle machine wash cycle with cold water is often best for preserving the quality of our items.

Use mild detergents to prevent fabric damage.

  1. Drying:

Air drying in the shade is preferred to prevent color fading and fabric wear.

Avoid direct sunlight, as it can damage delicate materials.

  1. Storage:

Store garments in a cool, dry place to prevent mildew or fabric damage.

Hanging your clothing or folding items neatly can help maintain their shape.

  1. Ironing:

If needed, iron on a low to medium heat setting to avoid damaging sensitive fabrics.

Always use a pressing cloth or iron inside out to protect delicate prints or embellishments.

  1. Special Care:

Pay close attention to care labels on specific products, as some may have unique care instructions.

For specific guidance, refer to the care instructions provided with each product.

By following these care and maintenance recommendations, you can ensure that your garments remain in excellent condition, even in Qatar’s climate.

Currently, we offer only scarves, Hijab accessories and accessories which are all come in one size. Please check each product page/product description to know about the product size before placing your order.

Currently, we offer only scarves, Hijab accessories and accessories which are all come in one size. Please check each product page/product description to know about the product size before placing your order.

Bulk order related Q&As

Yes, sure. Please send your request on the below mail: 

Sales@pastelfashion.com

We are pleased to serve you 😊

Yes, sure. Please send your request on the below mail: 

Sales@pastelfashion.com

We are pleased to serve you 😊

Yes, we offer various shipping options upon the order volume. Please contact us on sales@pastelfashion.com to know more about our shipping services.

Promotion related Q&As

Yes, we periodically offer exclusive promotions and special offers to our valued customers in Qatar. These promotions can include discounts, early access to new collections, and special events tailored to our Qatar-based clientele. We recommend keeping an eye on our website, social media channels (Facebook , Instagram ), and newsletter for the latest updates on exclusive offers available to our customers in Qatar.

You can leave your email on our newsletter subscription section in the website footer, or you can send us your email on info@pastelfashion.com

Brand related Q&As

Pastel is a modest fashion brand curated to blend traditional aesthetics with modern elegance, empowering women to express their individuality and cultural heritage. At Pastel, we believe in the fusion of tradition and modernity. Our designs empower women to embrace their cultural identity with confidence. Elegance becomes a bridge that unites heritage and innovation, celebrating diversity and personal expression. We don’t just create fashion; we craft stories of empowerment, woven with threads of cultural pride. Every piece is a testament to the timeless artistry of craftsmanship, reflecting the strength and beauty within. This is more than clothing; it’s a journey of self-discovery and empowerment, where style speaks of heritage and heart.”

Yes, you can visit our stores at the below locations:

Gulf Mall, Gate 7 

Hayatt Plaza, Gate 20

Brand related Q&As

You can contact us on: 

Calls/Whatsapp: +97466897875 / +97431195195

Direct message: Facebook , Instagram

You can send your complaint on the below mail: 

complaint@pastelfashion.com

And someone from the top management will follow up your case to make sure you are satisfied with the products and service received.

Get in touch

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